Technical Support Engineer H/M Job field : Customer services and support Location : Queretaro , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent French Beginner \# SAESA SHOP2-151657 Apply with one click Any questions ? **Job Description** Provides technical support to any area in Shop related to the engine and its components. It is the focal point between the OEM and the Shop in order to clarify criteria, obtain repairs and propose improvements. All this by monitoring CSC cases based on instructions from OEM, Aeronautic Authorities and Customers. **Complementary Description** Specific job tasks: -Provide answers and solutions to the technical questions, related to the product, from Production areas (different platforms). -Provide technical support to the internal areas (Repairs, Inspection, Configuration, Procurement, etc) -Create inquiry requests to OEM (CFM, Collins, Boeing, etc) -Creation of instructions and reports for investigation engines. -Cost avoidance by evaluation of OEM inquiries for engines in process -Monitoring of workscope increments and analysis of cause -Challenge of cases rejected by the OEM if applicable, providing a well sustained technical argument to achieve adherence to the original workscope. -Analysis and proposal of instructions for rework. IMPORTANT: On-call/extra shifts and a second shift will be required. Type of Engineer: Mechanic, Aeronautical, Industrial, or similar **Job Requirements** -Management of aeronautical technical documentation (ESM, AMM, CMM, IPC, AD, SB, etc) -Knowledge of aeronautical regulations (FAA, EASA, AFAC) -Knowledge of Aircraft Systems (desirable) -Blueprint interpretation, GD&T -Knowledge of basic inspection methods and equipment Competences to be considered: -Good communication -Proactive -Winning as a Team -Strategic and critical thinking -Dare to innovate **But what else? (advantages, specific features, etc.)** Ocassional **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace **Locate your future workplace** El Para-so - Chichimequillas - E.C., Coyotillos, El Marques76278 Queretaro Mexico Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.