Job Description Summary: 

Fortinet is seeking experienced technical support engineers or product specialists for our expanding EMEA team at the Sophia Antipolis Technical Assistance Center. The ideal candidates shall develop in depth knowledge of FortiSIEM product and will possess strong problem-solving skills, exceptional ability to gather and analyze information, and proficiency in developing effective solutions with the Product for our customers.

In order to succeed in this position, it is imperative that the candidate possess exceptional oral and written communication skills, being able to articulate their action plan while also actively listening with attentiveness so as to fully comprehend the situation at hand. Additionally, one must be capable of responding effectively when faced with queries or challenges arising from positive or negative circumstances. 

** Please note that this is not an IT/system administration position. 

Key Responsibilities:

Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions. Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.         Analysis and technical investigation of reported problems  Provide technical solutions to address customer issues  Problem investigation through and debug traces, logs and analysis of packet captures  Reproduction of complex customer environments on lab equipment  Follow-up with R&D departments to resolve product issues Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers. Develop core competency on Fortinet’s product line and technologies

Skills and Attributes Requirements: 

Strong understanding of data networking protocols, TCP/IP, routing and switching  Previous experience with network management and analysis tools is required  A good working knowledge of Linux operating systems  Experience with VMware and/or other virtualization technologies  Good understanding of Web application concepts, (Java EE) security and vulnerabilities  Database knowledge is an advantage, Postgres Understanding of Web application concepts, and HTML, CSS and javascript Security and vulnerabilities knowledge, PSIRT Familiarity with API development tools and XML data structure knowledge Fortinet NSE5 certification is an advantage  Strong troubleshooting and problem solving skills  Effective communication skills  Previous experience on Fortinet products is an advantage 

Educational and Experience Requirements: 

Five years or more of previous experience.

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.

Advanced knowledge of English (written and spoken) other languages are an advantage.

About Fortinet:

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.