Company Description

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated  brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands  throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions

Job Description

About the job

WHAT YOU’LL BE DOING:

Responsible for providing technical support to apparel brand & factory clients. Specialize in 1st level support of software,  data & digital related solutions via calls, e-mails & remote support. Conducts regular training seminars / webinars to clients. Participate in project roll out through collaboration with counterparts, regional teams and solution partners.

 

YOUR RESPONSIBILITIES WILL INCLUDE:
 

Provide timely technical support on level 1 & 2 to clients via calls , emails & remote connections within agreed SLADiagnose and troubleshoot technical issues on software , data & digital related solutions Following & creating standard procedures & knowledge base (internal & external)Log & track system issues through to resolution, within agreed SLAProactively follow up unresolved issues and escalate to the appropriate level 3 support teams (Internal IT & external partners)Prioritize and manage several open issues at one timePrepare accurate and timely reportsAssist on ad-hoc projects from supervisor / managerMaintain good relationships with clientsInternational travel for support and meetings is expectedShift duty support on Weekend and holiday is required

 

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

Good command of spoken and written English.Degree / Diploma holder of Computer Science or related disciplines.2+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.Experience on designing / implementing a call & ticketing system for support team is a plus.Good experience in NT Server 4.0, Google Service and support in PC hardware/operating. systems/office applications/LAN/Networking equipment.Strong interpersonal and communication skills with external clients and internal organization.Analytical, diagnostic mind-set and problem solving skills.Able to work independently, can handle multiple tasks concurrently.Willing to travel overseas.

Additional Information

En Avery Dennison hacemos lo que amamos y amamos lo que hacemos y esperamos recibir su solicitud.

Ofrecemos:

Flexibilidad en el lugar de trabajo
Excelente ambiente de trabajo
Programas de bienestar y desarrollo.
Aprendizaje estructurado y desarrollo.
Recompensas totales competitivas
Horario de lunes a viernes

Esperamos con interés recibir su solicitud.