An Amazing Career Opportunity for a Technical Support Engineer!! 

Location: Austin, TX

Job ID: 40712

 

As a Technical Support Engineer your primary objectives are to troubleshoot, reproduce and resolve technical customer issues. You are responsible for troubleshooting technical problems reported by HID Global customers. Communication skills, are important to succeed in this role. Customer environments can frequently be reproduced and problems discovered before logging bugs with our Engineering teams. The ability to deliver timely and detailed communication to all involved parties is critical while case ownership and the ability to drive issues to resolution through the customer and other departments is required. This position will support the HID Global - IAMS Business Segment.

 

Who are we? 

 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

Identity and Access Management Solutions (IAMS): 

HID Global IAM products protect more than 85 million user identities. 

 

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. 

 

Are you ready to make a difference? Join us and help shape the future of security. 

 

 

As our Technical Support Engineer, you’ll support HID’s success by: 

Troubleshooting technical problems reported by HID Global customers. Advise technical personnel at the customer site, independently  negotiating resolution to technical issues.  Reproduce issue in common customer environments before logging bugs with our Engineering teams. Delivering timely and detailed communication to all parties is critical while case ownership. Driving issues to resolution through the customer and other departments is required. Providing on-call support with occasional weekend and/or evening work is required.

 

 

Your Experience and Background include:  

Minimum of 3 years of experience in a progressively more responsible technical role. BS in Computer Science or related degree, or equivalent education plus relevant work experience. Operating system exposure (Windows), including familiarity with enterprise software environments and client-server architecture. MS SQL Database experience. Some experience establishing and maintaining client - server environments, including troubleshooting configuration issues. Customer service soft skills such as customer empathy, diplomacy, and problem ownership. Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise.

 

What we can offer you:

Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work-life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

 

 

Why apply? 

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

 

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

 

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal