Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Technical Support / Install Engineer 1) responds to issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment 2) Perform system installation, relocation, system upgrades.

We work on analysis of situations or data requiring in-depth evaluation of various factors, exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for acquiring results. Provide Plan of Action (POAs) or if the depth of technical understanding requires, consults with other engineering teams, hosts meetings of multiple teams to discuss the technical issues in detail and settles the best course of action. Go on-site to customer sites to resolve issues following our policy. Create clear documentation for the troubleshooting processes and technical findings during and after issue resolution.

Support worldwide dispatch, work independent in overall capability to support our field teams and customers. Submit daily passdown/report which corresponds symptoms with data/information for remaining issues. Join service meeting to discuss next action plan with worldwide TSE/engineering team.

Assist engineering projects in the regions to support company business growth. Develop troubleshooting, training procedures and best known methods (BKMs). Reporting design, reliability and maintenance problems to the appropriate teams.

We look for those confident, hardworking, eager for knowledge learning, collaboration person to join us!

Minimum Qualifications

- Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 2 years.

- Experience in engineering applications a plus.

- Experience in project management, leading/driving multi-disciplined teams to resolve sophisticated issues.

- Ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.

- No restrictions to travel worldwide.

- Average travel 40 in average including training and field support, etc.

Optional: Any item below is plus,

·        Optics alignment experience

·        Mech-Electronics controls diagnostics background

·        Excel macro/code development for log analysis

·        Python

·        Database development for production

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.