**Introduction** **Your role and responsibilities** Technical Support Engineer, IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted) * Provide professional, courteous and prompt technical support for assigned complex system level software products. * Conduct analysis and research of moderately complex technical customer problems. * Provide timely resolution and consistent customer communication. * Analyze company product logs, to the product line, analyze related information such as Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs. * Execute Unit-Test fixes and regression test, bug fixes to ensure regression-free solution and production functioning per specifications. * Plan to troubleshoot in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. * Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. * Develop product experience by installing, testing and using software products and attending formal and informal classes. * Provide afterhours coverage as required. * Utilize: Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. Required: Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. $150279 to $160000 per year. Full time. V208. **Required technical and professional expertise** Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.