At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Engineering Manager
Your Role and Responsibilities
Work model: onsite
Provide technical support to the local ABB’s in worldwide through day-to-day coverage of internationally distributed cases.
On-line support for ABB front-end engineers or service engineers to make trouble shooting when robots have problems at customer site ;
Front-end engineers or service engineers provide detailed description and system data of robot failures
Product support engineer makes analysis, experiments, and investigation of production before providing solutions or suggestions
Focus on paint robots and electrical domain
Consolidate the information and offer related report to customer for RCA & SI
Close collaboration with the rest of the backend organization in the world
Close collaboration with R&D and Production team, follow up new product project
Qualifications for the Role
Minimum 5+ years’ experience as diagnostic technician or field support or product/Technical support work
Strong analytical problem-solving skills and hands-on experience with electrical. Experience with robot system or software is an advantage
Strong ability to be self-directed and work independently, with strong organization and documentation skills
Exceptional capacity for managing simultaneous activities and challenges.
Bachelor degree (or above) of electronic or electrical
Must be fluent in English reading, writing and spoken
Team work spirit
More about us
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory
automation including products, software, solutions and services. Revenues are generated both from
direct sales to end users as well as from indirect sales mainly through system integrators and machine
builders. www.abb.com/robotics
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.