Technical Support Engineer

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Transform the everyday with us!

Our Smart Buildings help create efficient, safe, responsive, and responsible environments - and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?

We are looking for a Technical Support Engineer. This position will be based in Buffalo Grove, IL.

Role Description:

Under general direction, provides technical product support for Building Automation Systems which meets customer requirements and needs in a timely manner. This role requires exceptional analytical, customer focus, and collaboration with the support team to triage and handle customer issues.

Manages technical needs in Building Automation Systems and components installed by Siemens branch offices, Independent Field Offices and Dealers. Logs, tracks, troubleshoots, and resolves low to medium difficulty technical questions via telephone. Updates and maintains integrity of company knowledge database for common issues and their resolutions. Keeps knowledge current with new and existing company products, and troubleshooting systems and components installed by Siemens field offices, IFOs, and dealers. Completes all necessary internal training programs. Writes news articles for company monthly publications to field organization, and service bulletins for common problem/resolution. Provides after hours coverage (24/7) including working early, late, and on-call outside of normal business hours on a round robin schedule. May perform on-site travel, with higher-level engineers to troubleshoot issues with systems and components. Under the direction of a higher-level engineer, tests software and hardware patches and solutions provided from product development. 

You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience. 1+ years of Field Support Engineering experience or other related experience. Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business hours on a round robin schedule.5-10% Travel  Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States

Preferred Qualifications:

Proficiency with Microsoft Windows operating system and computer networking is a plus. This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills. Excellent analytical, oral and written communication skills and exceptional customer service skills necessary. 

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $54,180 - $92,880. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.