Technical Support Engineer, Industry Applications Job Category: Client Support Location: Poland - Krakow | Poland - Remote **Meet Our Team:** We are the face of Pega. Our aim is to Provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe. **Picture Yourself at Pega:** Pega is changing the way the world builds software. In this role you will be the person the experts go for help. You will work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle. **What You'll Do at Pega:** You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. You will become an expert in your field and collaborate with support teams globally. As Engineer in Pega Technical Support you will be responsible for: • Working as a trusted support partner to resolve customer questions, incidents and issues • Ability to identify, propose and implement solutions and ability to work in a flexible team environment • Providing technical support, analyzing existing technical issues across the Industry Application Frameworks (Insurance, HealthCare, Visa payments etc.) or functional domain expertise systems and proposing solutions to the reported issues • Demonstrating effective customer-facing skills in handling resolution process • Working within standard business hours Monday to Friday, additionally to participate in Rota to provide on-call support outside of standard business hours **What You've Accomplished:** • Demonstrated experience in a technical support role • Have a framework/knowledge in Computer Science, Engineering or another related field. • Understanding of Object-Oriented Programming (OOP) • Experience on Java/J2EE • Experience working with J2EE Servers (preferably Tomcat, JBoss, WebSphere, WebLogic) • Knowledge of RDBMS with preferably Postgres, Oracle, etc. • Have problem solving and can-do attitude for working through complex architectures issues • Fluency in English and any other European language is a plus **Pega Offers You:** • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, family and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company \#LI-ME1 Job ID: 21982 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity