Job Title:

Technical Support - Desktop Support - On-site Sydney

Job Description

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix Catalyst site in Sydney, as well as remote assistance across ANZ with their information technology across a range of Windows and Mac devices.
The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.

Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist for a 5-month maternity cover position on a Fixed Term Hire basis.

The IT Support Specialist provides on-site technical assistance in our Sydney office while also supporting teams across ANZ remotely.

This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.

What You’ll Be Doing:

Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.

Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.

Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.

Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.

Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.

Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.

What You Bring:

3+ years of IT experience, with at least 2 years in an IT company in a similar remote or on-site support position

Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup

Understanding of networking (WAN/LAN), VoIP, and Active Directory

Ability to diagnose & resolve IT issues independently

Experience working with O365, Microsoft Office, network printers, and enterprise applications

Great communication skills and a customer-first mindset
 

Bonus Points If You Have:

Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems

Why Join Us?

At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.

Apply today and take the next step in your IT career!

Location:

AUS Sydney - Level 21-Suite 1, 175 Pitt Street

Language Requirements:

Time Type:

Full time

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