**Introduction** We are looking for a proactive and customer-focused Technical Help Desk Executive to provide first-level support to users experiencing technical issues. The ideal candidate should have strong communication skills, a basic understanding of computer systems, and a passion for helping others. **Your role and responsibilities** * Respond to customer queries via phone, email, or chat regarding technical issues. * Troubleshoot hardware, software, and networking problems. * Log and track issues using ticketing tools and ensure timely resolution. * Escalate unresolved issues to the appropriate technical teams. * Provide step-by-step assistance to customers for basic IT support needs. * Guide users through installation processes, password resets, connectivity issues, etc. * Maintain records of issues and solutions for future reference. * Follow up with users to ensure full resolution of issues **Required technical and professional expertise** * Basic knowledge of Windows OS, MS Office, internet connectivity, and common hardware. * Good verbal and written communication skills in [mention required languages, e.g., English/Hindi]. * Ability to learn quickly and adapt to new technologies. * Strong customer service attitude. * Problem-solving and analytical thinking. **Preferred technical and professional experience** * Any technical certification (e.g., A+, N+, or basic IT diploma) is a plus. * Experience in a BPO or IT help desk environment is an advantage but not mandatory. * Rotational shifts (including night shifts, if applicable) * 6-day working week * Fast-paced and supportive environment IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.