The Technical Support Associate provides onsite support for the installation, setup, troubleshooting, and maintenance of internet-related infrastructure across DMCI Homes offices and residential sites. This role ensures proper coordination, timely resolution of issues, and consistent support during network deployments, service activations, and maintenance activities.

 

Hired candidates will have the following opportunities:

Competitive salary based on relevant skills and work experience

Learning and development opportunities

Career development opportunities for high potential and top performing employees

 

QUALIFICATIONS:

Graduate of Information Technology, Computer Science, or a related field

With at least one (1) year of experience in onsite IT support, preferably with exposure to network setups or Internet Service Provider (ISP) environments

Has basic understanding of networking and internet connectivity

Familiar with setting up routers, switches, Optical Network Units (ONUs), and access points

Able to perform basic hardware installation, cabling, and testing

With strong troubleshooting, coordination, and customer service skills

Must be willing to work at the Head Office in Bangkal, Makati City

 

DUTIES AND RESPONSIBILITIES:

Acts as the first point of contact for onsite issues related to the Internet Project

Works closely with Network Administrators to troubleshoot connectivity problems, gather diagnostic information, and apply guided solutions

Assists in testing, tracing, and basic device configuration

Conducts routine inspections of deployed equipment

Coordinates with internal teams, contractors, and vendors during site installations, testing, and turnover phases

Provides advanced technical support for connectivity issues, service disruptions, and performance-related inquiries