Job title: Technical Support Associate
Work Location: Ultra Lag
Experience:  6+ months in technical support roles
Education Qualification:  High school Diploma

Responsibilities:

Handle technical support inquiries from customers via phone or the company’s web-based support website (ticket-based) from initial contact through resolution. Escalate issues to the next higher Tier of support when necessary, ensuring timely resolution and customer satisfaction. Adhere to SLAs (Service Level Agreements) and strive to provide superior customer experiences. Contribute to the online knowledge base by documenting solutions to common issues and updating existing articles as needed.

Required Skills & Desired Skills:

High School diploma or equivalent. Advanced English level (C1). 6+ months of experience working in a similar technical support environment. Education: Any IT/computing qualification. Good knowledge of the Windows operating system, specifically Windows 7 and above. Ability to perform Windows software installation, configuration, and deployment. Experience providing technical support to customers for hardware and software issues, with the ability to diagnose problems related to hardware, operating systems software, application programs, or network failures. Familiarity with ticket-based support tools such as Salesforce, Zendesk, ServiceNow, etc. Demonstrated ability to work independently within a team environment. Strong troubleshooting and problem-solving skills. Organized, self-motivated, and have a high level of attention to detail. Excellent verbal and written communication skills, as effective communication with both internal teams and customers is essential for this role Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you able to work on-site from Ultralag Heredia?(Required)YesNoAre you interested in a nocturnal shift? (Production: SUNDAY TO THURSDAY 6:00PM TO 1:00AM. Training: 2 WEEKS, MONDAY TO FRIDAY 8:00AM- 5:00PM.)(Required)YesNoHave you completed the following level of education: High School Diploma?(Required)YesNoDo you have an advanced English level (C1)?(Required)BasicIntermediateAdvancedDo you have experience with ticketing systems such as Salesforce, Zendesk, ServiceNow, etc. ?(Required)YesNoHow many years of work experience do you have with Operating Systems?(Required)0-6 months6–12 months1-2 yearsmore than 2+ yearsCurrent Location(Required) Candidate Legal ID(Required) How did you first learn about our company?(Required)FacebookInstagramJob PortalsLinkedIn AdvertisementEmployee ReferralJob FairUniversity/CollegeOur Careers WebsiteOtherPlease select one of the following options:Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.Other (please specify)(Required)

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