Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience:  6+ months in technical support, service desk or giving software troubleshooting
Education Qualification:  High school Diploma

Roles and Responsibilities:

Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls. Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting. Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels. Take full ownership of assigned tickets from start to resolution. Maintain accurate, professional, and well-written communication throughout the ticket lifecycle

Required Skills & Desired Skills:

Advanced English level 6+ months in technical support, service desk or giving software troubleshooting Chats and ticketing expertise Proven work stability High School Diploma Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you able to work hybrid from Terracampus, San José?(Required)YesNoHave you completed the following level of education: High School Diploma?(Required)YesNoDo you have an advanced English level (C1)?(Required)BasicIntermediateAdvancedDo you have experience with ticketing systems such as Salesforce, Zendesk, ServiceNow, etc. ?(Required)YesNoHow many years of work experience do you have troubleshooting software?(Required)0-6 months6–12 months1-2 yearsmore than 2+ yearsCurrent Location(Required) Candidate Legal ID(Required) How did you first learn about our company?(Required)FacebookInstagramJob PortalsLinkedIn AdvertisementEmployee ReferralJob FairUniversity/CollegeOur Careers WebsiteOtherPlease select one of the following options:Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.Other (please specify)(Required)

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