We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
About the job
Be part of a dynamic development team, maintaining and enhancing our client-facing product using Azure cloud infrastructure. This role is pivotal in ensuring our software remains robust and innovative, directly impacting client satisfaction and company growth. You'll develop new features, automate data processes, and resolve technical issues, while collaborating with Sales, Product, and Content Publishing teams to synchronize information and manage content.
Your responsibilities include troubleshooting software bugs, managing accounts and permissions, and resolving client support issues. By working closely with various teams and utilizing Azure DevOps, you will ensure seamless integration and timely updates, playing a crucial role in the success of our projects and overall business objectives.
Job Goals
Manage and maintain company/client accounts and permissions.
Collaborate with Sales and Product Teams to keep company and user information in sync and up-to-date.
Monitor and resolve inconsistencies between client data stored in Salesforce and in KRIQ.
Work with the Content Publishing Team to manage and upload content via Sitecore Publishing Portal.
Monitor, respond, and resolve issues reported in the client support inbox.
Monitor and triage software bugs and vulnerabilities.
This role requires managing user accounts, handling subscription updates, performing administrative tasks, and managing software finance operations. An understanding of internal systems and QA validation processes will also be essential.
Ideal Skills & Capabilities
Strong analytical skills for quick analysis of business rules and user-facing issues
Attention to detail in data and content management tasks
Documentation skills to capture and visualize processes and data relationships
A plus: Understanding of .NET C#, JavaScript, and Transact-SQL, being interested in developing knowledge in the software development
A plus: Knowledge of Azure DevOps and related services such as App Services, SQL Databases, git, and deployment pipelines
Excellent level of English and communication
Required to work in US time zone
What’s in it for you
On top of all your normal benefits like holiday, meal cards and life assurance, we also offer:
Five days of Life Leave per year; for those days when life just…gets in the way.
Birthday leave – one extra day of holiday taken on the nearest workday to your birthday
Two days a year to give back and volunteer with an organisation of your choice.
Enhanced primary and secondary carer leave for however you choose to grow your family.
We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.
What part of Kantar might I be joining?
You’ll be joining our technology team, right in the middle of our tech revolution. We’re undergoing the largest technology transformation Kantar has ever seen, investing in new AI and cloud technologies. By modernizing all our tech systems, we can respond our clients' needs faster and more efficiently – and keep Kantar as a market leader for insights.
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
Location
Porto, R. Dom João IPortugalKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.