CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 23 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.
We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI
OverviewWe are currently looking for a Technical Support Analyst to provide excellent end-user support within all areas of Information Technology (IT).
Reporting to the Manager, of Information Technology, the Technical Support Analyst is responsible for maintaining upgrades to personal computer hardware and software, problem solving technical issues, participate in projects while providing excellent hands-on and detail orientated end user support to our workforce. The ideal candidate will have IT experience, strong organizational skills, customer service skills and have a strong desire for collaborative teamwork.
This position requires travel as well as an on-call rotation.
What We Offer Competitive SalaryComprehensive benefits package including Life InsuranceMatching RRSP contributionLeadership development programs Access to exclusive employee deals and discounts What The Role Involves Providing support, managing and resolving technology issues for end-users Probing and investigating resolution of hardware, network, phone, and training-related issuesAble to prioritize service desk tickets and triage requests based on severity and urgency Being a “problem solver” within the team and think realistically and strategically about solutionsProvide excellent customer service and delivering hands-on end-user support to a variety of learnersEscalate issues, when required, internally and/or with external vendors Follow the organizational and provincial regulatory requirements and ensures quality and data integrity standards are metBe able to understand information privacy and security guidelinesPerform other related duties and or special projects as required What You Bring A university degree or college diploma in Information Technology (IT), systems or health informatics or Two (2) years of experience working within IT, healthcare preferredExperience working on a help desk with service requests in a high paced environmentStrong proficiency in MS Office Software applications, system maintenance, LAN and WAN networks Experience working within a MS Cloud and Active Directory, Azure environment an assetDemonstrated customer focused approach to problem solvingExcellent organizational skills with the ability to manage multiple competing prioritiesExcellent communication skills with the ability to effectively communicate to a variety of end usersAble to provide a clear criminal background check and proof of vaccinationExcellent English verbal and written communication skillsClear Background Check CarePartners In Your CommunityIn addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.
AccessibilityCarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our Talent Community!
Join our Talent Community Be the first to learn about new opportunities or events.
Application FAQsSoftware Powered by iCIMS
www.icims.com