Job Description Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be required to go on site two days per week. The ideal candidate will be responsible for the following: Provide technical support for software and hardware service tickets Perform preventative maintenance of software /hardware Support root cause analysis for chronic services issues Support development and maintenance of relevant documentation Participate in knowledge transfer activities We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-5 years of work experience directly related to L2 technology support OR Completed degree or diploma in IT related field and 3+ year work experience in technology support Experience with call and ticket logging applications (e.g. ServiceNow) Experience with Active Directory, SCCM, MS Office 365, OneDrive, and AWS cloud services Experience configuring hardware such as iPhones, iPads, iPods, and printers Experience with retail type technologies (POS, Ipod, RFID technology) Experience setting up client/server-based software, such as MMS and Citrix IT Networking experience LAN\WAN and Wireless Knowledge of data cabling\computer facilities Experience managing and working alongside external IT support vendors and technicians null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.