We are seeking a **Technical Support Analyst** to assist with IT infrastructure maintenance and ensure smooth operation of our IT systems. The role requires a deep understanding of Desktop Support to effectively manage and resolve technical issues. **About Cognizant’s CIS Practice:** Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. **In this role, you will:** + Provide technical support to end-users for hardware, software, and network-related issues. + Respond to support tickets and resolve issues in a timely manner. + Assist in the setup and configuration of new hardware and software. + Monitor system performance and troubleshoot issues as they arise. + Assist in maintaining an inventory of IT assets, including hardware + Support the implementation and maintenance of network infrastructure + Work independently to troubleshoot all support requests and follow escalation policies. + Establish and maintain a positive professional relationship with users and clients + Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines + Work with vendor support contacts to resolve technical problems with desktop computing equipment and software + Recommends and or performs upgrades on systems to ensure longevity + Works with procurement staff to purchase hardware and software **What you’ll need to succeed (required skills):** + Good knowledge on ticketing and monitoring tools (preferably service now) + Good knowledge on ITIL Processes **What will help you stand out (preferred skills):** + Experience with Windows Imaging - SCCM, Autopilot, SCCM, Operating system deployments, Application and Security Patch Deployment and troubleshooting + Proficient with Office Suites such as Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office based in Mississauga, Ontario. Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.