Management Level

Job Description & Summary

 Kia Ora, 

It’s an incredibly exciting time to join PwC New Zealand. We’re investing in the digital upskilling of all our staff, putting technology at the forefront of our solutions. Put your skills to work in new and unexpected ways, powered by the latest technology.    

Ngā Kōrero mo tēnei tūranga / About the role

Join our dedicated team in Pōneke / Wellington as a Technical Support Analyst. In this crucial frontline role, you’ll enhance client experiences and manage efficient incident resolution for a key platform. Your day-to-day responsibilities will include:

Triage and resolve incidents with coordination from offshore teams.

Participate in defect reviews, update the knowledge base, and support UAT activities.

Collaborate with the delivery team and Service Delivery Manager to identify service trends.

Assist in the configuration of tooling and dashboards to optimise service delivery.

Document root causes and SOPs, playing an integral role in release planning.

Ngā pūkenga kei a koe / Skills and experience

We are looking for professionals with 3–5 years of experience in service desk or application support roles. Essential skills and qualifications include:

Salesforce Dev or Platform App Builder Certification.

Experience with Salesforce or integration platforms such as MuleSoft or AEM.

Familiarity with Jira, Confluence, and DevOps tools.

Government or professional services experience is preferred.

Strong communication skills coupled with a proactive service mindset.

Enthusiasm for process improvement and hands-on problem-solving.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

An annual cash contribution to spend on items or activities that support your wellness.

PwC shows care to employees by providing life and income protection as part of our total remuneration package.

PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:  https://www.pwc.co.nz/careers.html  

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date