Job Title:

Technical Support Advisor (English - speaking) - On-site MW01

Job Description

Are you interested in starting or focusing your career in the technology and software area?

We are looking for Technical Support Advisors with English to provide technical assistance to a project with a world leading software development company. 

If you have similar previous experience and you are interested in the offer, do not hesitate to apply! 

As a Technical Support Advisor in our team, you will: 

- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

- Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

- Clarify customer requirements; probe for understanding

- Prepare complete and accurate work including appropriately notating accounts as required

- Participate in activities designed to improve customer satisfaction and business performance

- Log all incoming calls and accurately complete case notes in the call tracking database

Requirements: 

 - Advanced in English level

- High School Diploma and one year of relevant experience preferred

- Achieve and maintain recognized and applicable technical certification(s)

- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)

 - Advanced knowledge of client technical systems

 - Courteous with strong customer service orientation

 - Ability to effectively communicate, both written and verbally

 - Ability to learn including strong problem solving skills

 - Dependable with proficient attention to detail

 - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

 - Ability to work as a team member, as well as independently with minimal supervision

- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

     

What do we offer?  

- Full time (39h) permanent contract: Monday to Friday, 09:00 - 18:00

- Excellent work environment (multicultural) 

- Good work-life balance 

- Extensive training on the product, cutting-edge technologies and highly demanded in the market. 

- Important possibilities for development and promotion within the company, nationally and internationally. 

- Financial assistance for your relocation, if you live outside of Spain

If you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you! 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1643299

Location:

La Coruña

Language Requirements:

English

Time Type:

Full time

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