Technical Support Administrator

We are seeking a Technical Support Administrator to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Technical Support Administrator at Marsh, you will assist internal users with a wide range of technology products and services, ensuring seamless operations and high user satisfaction.

We will count on you to:

Monitor, prioritize, and manage support tickets to ensure timely resolution.Identify, document, and resolve end-user issues related to hardware, software, and access permissions.Provision user accounts, security roles, and access groups in accordance with company policies.Act as a liaison between technical and non-technical stakeholders to ensure clear communication and understanding of business needs.Support testing and validation efforts during software upgrades or new implementations, working closely with project teams.Assist in onboarding new software applications, including user training and documentation.Support budget management activities related to support projects, including tracking expenses and preparing financial reports.

What you need to have:

Excellent verbal and written communication skills in English.Strong analytical, organizational, and problem-solving abilities.+5 years of experience supporting desktop software and related technologies.Proven ability to manage multiple priorities and deliver results.Experience coordinating projects and working with cross-functional teams.Budgeting, resource planning, or financial management experience is preferred.

What makes you stand out:

Experience supporting complex, global organizations with multiple applications.A positive attitude and a proactive approach to problem-solving.Familiarity with security protocols, user provisioning, onboarding processes, and financial aspects of support projects is a plus.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.