A large automotive client is seeking skilled professionals to join its Diagnostic Service Products (DSP) team as part of the FSA Software Triage (L2) initiative. In this role, you’ll help resolve complex vehicle software issues by diagnosing problems, creating repair plans, and collaborating across departments to ensure timely resolution. Key Responsibilities + Diagnose and resolve vehicle software issues using proprietary tools and logs + Create VIN-specific repair plans and technician instructions + Analyze ECU software levels and configuration strings + Apply data changes to internal servers to correct configurations + Escalate unresolved issues and collaborate with engineering and OTA teams + Document findings in JIRA, SharePoint, and Excel + Monitor case progress and contribute to performance reporting + Attend review meetings and support continuous service improvement + Deliver a fully managed service including training and performance monitoring Team Structure + Process Manager – Oversees service delivery and client relationships + Data Analyst – Manages dashboards, metrics, and JIRA workflows + Diagnostic Systems Specialists – Perform technical analysis and issue resolution Qualifications Required: + Strong project/program management and business acumen + Experience with JIRA or similar tools + Excellent communication and collaboration skills + Strong computer skills and problem-solving ability + Basic understanding of software programming and data systems Preferred: + Experience with automotive diagnostic tools or dealership service + Familiarity with MMOTA ecosystems and CAN protocols + Hands-on diagnostic and repair experience + Professionalism and customer service skills Work Environment + Hybrid model with remote tasks and virtual meetings + Support hours aligned with dealership operations + No travel expected at this time Performance Metrics + Average issue resolution time: 48 working hours per case Pay and Benefits The pay range for this position is $25.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.