Join Team Biosite  

 

Biosite provides biometric access control and workforce management software solutions for the construction industry.  

 

Biosite is expanding the team and is looking for a Support Engineer to support its growth journey. Joining the Support team, the Support Engineer, reporting directly to the Support Desk Manager, will play an essential role in Support to drive profitable and sustainable growth, whilst upholding company values.

 

About Biosite  

 

Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed for the construction industry to support safety, security, efficiency and compliance on site.  

  

Biosite has the software and hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. 

 

Biosite is backed by the global leader in access solutions, ASSA ABLOY.  

 

Our mission and values  

 

Biosite’s mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry.  

 

How the team behave internally and with customers is driven by Biosite values of being Empowered, Innovative, Proactive and Adaptable.    

 

 

Working Hours: 7am – 4pm, 8am-5pm or 9am-6pm depending on business requirements
Location: Initial four weeks in the office during training (B90 4NG), Hybrid role available depending on Department requirements

You would also:

·  Monitor the support calls logging system on a daily basis
·  Maintain comprehensive logs of all activities in our internal ticket system
·  Deliver first-line technical support and promptly respond to support queries from customers across the UK and Europe ·  Demonstrate a high level of customer service when addressing support issues
·  Take ownership of support cases, ensuring adherence to relevant support procedures
·  Escalate more complex calls to the appropriate support team member or other departments

 

 

 

 

The skills and experience you need 

 

We are looking for someone who has:

·  Proven experience in a similar IT support role with a focus on end-user interactions
·  Previous experience in 1st & 2nd line support or an equivalent position
·  Familiarity with call logging systems and remote support tools ·  Strong understanding of PC hardware and peripheral devices
·  Sound knowledge of server environments
·  Proficiency in networking and routing

Desirable Skills:
·  Experience working with Debian-based Linux

Personal Characteristics:
·  Resilient and able to effectively handle challenging and frustrating situations
·  Excellent written and verbal communication skills
·  Excellent time management - capable of planning, organizing, and managing workloads efficiently
·  Active listener who can identify key elements in communication and gather relevant information through effective questioning, listening, and summarizing
·  A team player and strong communicator who actively engages with peers to drive continuous improvement

We look forward to welcoming a passionate and dedicated individual to our Support team. Apply now and be part of our commitment to delivering outstanding customer support.

 

 

 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.