Technical Support Johns Creek, Georgia **Local Only** Contract $24/hr - $28/hr Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents. Responsibilities: 1. Provide comprehensive technical assistance: 2. Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices. 3. Resolve hardware, software, network, and instructional technology incidents promptly and effectively. 4. Ensure minimal disruption to end-users by providing timely support. 5. Manage service requests: 6. Utilize the ticketing system to efficiently handle service requests. 7. Adhere to Service Level Agreements (SLAs), including response time and resolution time. 8. Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives. 9. Assist with network maintenance and repairs: 10. Collaborate with service desk personnel to maintain a smooth-running network. 11. Respond to on-site network-related repair requests promptly and professionally. 12. Document LAN wiring diagram, including wiring closet identification, configuration, and drop identification. 13. Device and workstation setup: 14. Set up new devices, workstations, and print stations, ensuring optimal functionality. 15. Assign default printers and configure necessary settings. 16. Inventory management and record-keeping: 17. Maintain a comprehensive data catalogue of hardware inventory. 18. Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs. 19. Manage start-up and end-of-year processes efficiently. Required Skills: + Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments. + Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable. + Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras. + Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux. + Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk. + Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari). Additional Information: + Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Maya Russo **Specialization:** + Technical Support