Position Summary, Responsibilities, and Expectations:

•            Assist with Technical troubleshooting over the phone for all components of a PC

•            Act as a first point of contact for consumer inquiries via Zendesk CRM

•            Possess engaging customer-centric skills and the ability to communicate effectively with people at all levels of the organization.

•            Maintain professional internal and external relationships that meet Corsair’s core values.

•            Aptitude and interest in constantly seeking ways to improve the customer experience.

•            Effectively communicate and execute Corsair’s Limited Warranty Policy.

•            BA/BS preferred, or a combination of education & work experience.

•            Language skills: Fluent in English. Bilingual is a plus.

•            Experience in a multichannel (phone, email, CRM, live chat) Customer Service role preferred.

•            Exceptional written and verbal communication skills.

•            Ability to work under pressure and meet deadlines independently and as a team.

•            Ability to prioritize and demonstrate attention to detail and accuracy in order processing.

•            Enthusiastic and dependable.

•            Experience with Oracle EBS, SAP Hybris and Zendesk a plus.