To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs.
The occupier of the role will operate as the shift technical issue manager and work alongside the Shift Team Leader and shift team and report into the Site Technical Manager.
The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality.

We offer:

Career Development

 

Competitive Compensation and Benefits

 

Pay Transparency

 

Global Opportunities

 

Learn More Here:  https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Specific Responsibilities

To be the customer’s point of contact for all technical fault managementError management ownership and engagementTechnical fault management controller providing the link and comm’s to the wider Dematic network, 3rd party support and customerAdhering to site agreed communication and fault management processes at all timesIdentifying process failures and escalating as requiredTargeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysisRoot-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principlesRectification and prevention of issuesEquipment availability optimisationContinuous improvementSupport for the site maintenance function optimisationPLC backup, version control and change management in line with Dematic processOn-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy)Management of the site (shift) technical training matrixSupport for the Site Team Leader in data analysis and presentationSupport for the site ‘hardware map’; a database of fitted equipment which holds parameters, configuration, programs etc. and the fault analysis / swap-out process for each elementManaging the technical tooling requirements for the shift including software, hardware, comm’s modules / leads and other interface equipmentEnsuring the safety and quality of your own work and that provided by external contractors in the automation field meets the required standardsRecord-keeping, file updates, process management

Health & Safety

To ensure compliance with Health & Safety legislation at all times e.g. to have due regard for HASAWA, COSHH and Electricity at Work Regulations and to recommend remedial actions as necessaryTo ensure compliance with company Health & Safety practices e.g. lock-off, tag-out (LOTO), work at height etc. at all timesTo ensure a safe working environment at all timesTake measures to ensure  the safety of themselves and that of others at all timesTo comply with the Health and Safety policy and planEnsure full utilization of DMMS for all maintenance and works undertakenPromote and ensure near miss reportingEnsure that foreseeable tasks are identified in a register and relevant Risk Assessments and Method Statements are createdTo ensure that the required Health and Safety documentation including, but not limited to Method Statements and Risk Assessments are produced correctly

Contract Adherence

Prioritise and plan AMHE repairs in line with customer business needs (Contract but also Technical)Prioritise system faults to minimise impact to the customer’s businessTo ensure site spare parts usage is recorded in DMMS

Technical Considerations

Management of error process and root-cause analysis / error preventionManagement of CAPA processManagement of faultsManagement of technical processes including change and version controlManagement of technical equipmentManagement of site (shift) technical training matrix and training deliveryManagement of the hardware mapManagement of technical obsolescenceManagement of software change controlManagement of electrical documentation and change controlManagement of technical continuous improvementManagement of equipment information system data analysis and drive to improve:

Efficiency

Availability

MTBF

Reliability

Error-rate

3rd party communication, root-cause coordination and in-depth understanding of those systemsAll other technical aspects of the role as required

Technical Direction

Provide the fault management technical point of contact and control for the customer, Dematic and 3rd partiesEnsure full utilization of DMMS for all work orders carried-out and spares usedData-mining via WCS/WMS system / SCADA EIS / raw data to help drive issue resolutionMaintenance activities to support the site system throughput model to ensure operational optimisationWork in conjunction with fellow site and shift technical specialists to create and deliver a dashboard / boiler-plate stat’s to deliver improvements / measurablesProvide support and check / sign-off for technical activities and fault rectificationCreate fault management ‘How-To’s’ for the site team to follow; monitor, review and improve the how-to processesStrive to provide feedback to ensure maintenance programmes (DMMS) are progressively optimisedAdherence to legislative requirements of maintenance under, but not restricted to PUWER and LOLERSupport for the management and control of obsolescence on sitePromote and support the Site Technical Specialist in the propagation, standardisation / harmonisation of maintenance practices within the NE RegionKnowledge of relevant industry standards to the site e.g. EN258Maintain compliance to key CE Directives and standards ensuring all are channelled through the correct business department(s)Ensure compliance with Dematic standardsCarry out AMHE equipment repairs and improvements in accordance with the relevant quality, company and legislative standardsDiagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairsPrioritise system faultsTo accurately record all work undertaken using the prescribed systemsMaintain product flow at all times

Continuous Improvement

Define, support and lead LEAN (Six Sigma) projects seeking efficiency in all site processes and activities, removing non value added steps and wasteEstablish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focus. (All of these are encompassed above)Identify where variation in processes exist and reduce through auditing/coaching/mentoringManagement of and involvement in continuous improvement activitiesUnderstand and focus on exceeding your customer’s expectationsIdentify faults, issues and opportunities; provide a root-cause and plan of actionBe actively involved and promote a proactive culture documenting Corrective and Preventative Action (CAPA)Relentless continuous review of processPrioritise system faults and identify root cause of all issuesCommunicate root cause identification and CAPA success throughout the business via the Site Technical Specialist

Customer Satisfaction

Maintain good communications with Dematic and Customer across all levelsBuild a trusted and dependant relationship with the customerBe the point of contact for shift technical issuesTo ensure quality of outputDrive to ensure that all activities undertaken reflect the customer’s business critical needs

General Responsibilities

Ensure the shift are (technically) able to deliver the customer’s needsEnsure the shift manages faults as far as is reasonably practicable to prevent issues from escalating away from the siteWorking to strict deadlinesWorking in a manner to ensure minimised impact upon the operationWorking in alignment with the customer’s operational needsEnsure all auxiliary equipment swap-out processes are managedEnsure all shift technical tooling and software is present and up to dateEnsure all shift technical system failures are rectified efficiently, effectively, downtime minimised and recurrence prevention put in placeWork in line with all other shifts and Site Technical Specialist to ensure standardisation and commonality of approach / streamlining of activitiesEnsuring Risk Assessments & Method Statements (RAMS) are in place adhered to for all technical activities as requiredEnsure all tasks carried out adhere to relevant compliances with current legislation, Policies & Standard Operating Procedures (SOP's)Ensure that all works carried out are accurately recorded onto the DMMSTo lead by example, manage by factSupport and defend company values, the principles and direction of the companyTo establish and maintain written and verbal communications across all business levels internal and external to the siteTo provide progress reports to the management team for site progression as and when requiredDocument storage system is specific and visually determinedEnsure the quality of output in line with relevant industry, company and legislative standardsEnsure all company documentation is completed