**Position Overview** The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound) **Key Job Responsibilities** **Event Planning** + Assist project managers to help determine audio equipment needs and technical solutions for events. + Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers. + Contribute to technical drawings using Vectorworks. + Use simulation software (eg. D&B ArrayCalc) to design PA systems for events. + Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event. **Equipment Operation** + Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events. + Build and tune PA Systems – Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio. + Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems. + Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS. + **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. + Troubleshoots technical issues and resolve problems quickly as they arise. + **Do the Right Thing** - Complies with all Company security and safety measures. + Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite. + Ensures equipment is secure from theft and/or damage when in use. **Customer Service** + **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. + Maintains a positive relationship with all clients through effective communication. + **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. + Understands and fosters the hotel/venue/client relationship. **Training/Staff Development** + **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. + Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. **Event Supervision** + Performs advanced work (pre/during/post event) with operations team members. + Supervises and directs other technicians during an event. **Equipment Maintenance** + Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. + Performs inventory and forecasting of equipment needs. **Disclaimer:** The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. **Job Qualifications** + Bachelor’s Degree or equivalent is preferred. + 4+ years of field experience in specialty area is required. + 3-5 years of customer service or hospitality experience is preferred. + Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. + Experience with project management of multiple tasks/initiatives. + Strong customer, client and co-worker interface experience and abilities. **Competencies** + Ownership + Hospitality + Professionalism + Responsiveness + Safety Conscious + Develops Talent + Tech Savvy + Manages Complexity + Ensures Accountability + Instils Trust Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. _The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._ All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.