What sets DHL apart? Our People! Each employee plays a vital role in making us the leading Express Delivery and Logistics Company globally. Recognized as the No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is dedicated to fostering an environment where every team member can make a significant impact. Our corporate culture emphasizes personal commitment to our business, each other, and our global communities.
We are looking for a passionate team member to join our Global Head Office Business IT team as a Technical Solution Manager.
Explore YOUR career with DHL today!
Role Purpose
Reporting to the Domain Director, you will have the exciting opportunity to manage, develop, and oversee multiple projects, products, and platforms simultaneously. Your responsibilities will extend beyond analysis and design; you will play a crucial role in building and technically managing solutions that meet our business needs. This includes involvement in quality assurance, configuration, testing, training, and documentation, allowing you to engage in all facets of implementing and integrating the final solution. With your expertise in a specific technology, product, or platform, you will guide the development and operational components.
Location :Singapore or Malaysia.
How will you contribute to the success of DHL?Ensure that programs/projects effectively utilize and implement technologies.Collaborate with regional and global teams to resolve significant technical issues.Ensure compliance with architectural models and overall strategy.Work directly with DHL customers and suppliers to ensure projects are delivered on time, within budget, and to quality standards.Lead global projects as the Business IT lead, taking full responsibility for delivery.Design systems within your area of expertise, including technology, products, and tools.Conduct POC/POV/prototyping to validate proposed solutions and implement agreed-upon processes, standards, governance, and metrics.Lead the development of innovative solutions for complex challenges.Provide consultation on technology, platforms, or tools within your area of expertise.
Do you have what it takes?Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience.Professional certification in relevant Project Management (e.g., PRINCE2 or PMI) and IT Service Management (e.g., ITIL) preferred10 yearsof multi-disciplined IT project/program management experience, particularly in large matrix organizations, with a strong track record in managing significant, network-wide programs tied to business objectives.5 yearsin integration roles, demonstrating expertise in managing complex IT solutions.Proven experience in IT solutions development, data analysis, systems design, integration, and implementation.Familiarity with both Agile and Waterfall methodologies.Proven experience working in a MNC, particularly within the logistics sector, with a focus on collaboration and leading virtual teams.Commitment in ensuring business continuity through implementation of technical capabilities that support 100% IT systems uptime.Proactive, collaborative and results-oriented, capable of navigating organizational silos and achieving goals in a matrix environment.Excellent judgment and decision-making skills for evaluating risks and priorities.Strong communication skills in engaging senior stakeholders, as well as management of relationships with partners/suppliers are essentialAbility to align priorities that deliver business value.
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DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
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