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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are seeking a Technical Solutions Advisor who will evaluate technical business requirements for Medium, Large, and Enterprise level merchants within eBay’s newly acquired business pipeline. In this role, you will advise on multiple projects with potential sellers, new and existing in the eBay Marketplace. The role is accountable to ensure our partnered merchants are provided with a proven foundation of eBay’s technical standard practices and behaviors. Individuals in this role will teach methods that are aligned with eBay and eCommerce industry standards, setting up businesses to be successful with eBay. Members of this role will work with the manager of the Technical Solutions team in the Professional Services organization, which is part of Global Seller Development.

What you will accomplish:

Lead technical discovery sessions with developers, at software partners or enterprise sellers, with the goal of determining integration path, scope, and timeline, including for new or novel assignments

Develop partner or seller-specific integration plans and gain agreement from external developers and internal resources

Act as a technical liaison between team members, clients, and partners to clarify project scope and roadmaps

Advise external clients on their implementation of technical systems and software solutions to ensure success

Prepare/update onboarding documentation for API/MIP integration paths

Provide oversight throughout integration engagement period, from kickoff to launch, and proactively address concerns, ensure deliverables are on-time, and mitigate risks appropriately to enable a successful launch

Test end-to-end system compatibilities and efficiencies

Troubleshoot existing integrations and debug integration problems, working closely with development and customer teams as needed

Optimally transition clients to our account and partner management teams for continued account growth

Drive continuous improvement initiatives to enhance integration processes, tools, and frameworks

Provide Connectivity Partner Management, Onboarding, Account Management, Product, and other teams with domain expertise to drive adoption of new features and successful integrations

Document and track account onboarding activities via Salesforce; report on KPIs weekly

Lead meetings with external and internal leadership teams and distribute other communications to a wide variety of partners and leaders, including senior leaders

What you will bring:

5-8+ years experience in Sales Engineering, Engagement Management, Implementation, or Client Onboarding

Experience using Java, .NET, or Python; SOAP/XML and REST/JSON or equivalent

Project management experience or skills

Experience with HTTP/HTTPS protocol and use of web services

Technical expertise in the design, development, coding, testing, and debugging of software

Experience with client relationship management

Proven understanding of File Transfer Protocol and FTP client software

Experience using Postman or similar API testing tools

Experience using Jira or similar ticketing systems

Knowledge of Salesforce or other CRM software

Ability to communicate with a range of internal and external partners, in technical, operational, and commercial roles, adjusting the content to ensure audience understanding

Strong analytical and organizational skills

Ability to handle several sophisticated projects at the same time with high degrees of variation and uncertainty

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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