Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description This is a full-time remote position that can be located anywhere in the U.S. We are seeking a Technical Software Support Engineer to provide expert support for our SmartAdvisor suite of products and other workers' compensation software solutions. The ideal candidate will have strong technical troubleshooting skills and experience with claims processing systems, particularly in the workers' compensation industry. Key Responsibilities: Provide comprehensive technical support to internal and external customers using our workers' compensation bill review platforms and claims processing systems Monitor and resolve EDI transmission issues between bill review systems and external partners (clearinghouses, PPO networks like Coventry, and payers) Write and analyze SQL queries to investigate database issues within claims management systems Document system bugs with detailed replication steps and provide to development teams Conduct training sessions for clients on effectively utilizing our workers' compensation software solutions Create and maintain technical documentation for common issues and resolutions Identify and document enhancement requests with clear business cases for product management Monitor system health checks, failed EDIs, file movement jobs, and web services tasks Qualifications High School diploma 2 years of experience with troubleshooting complex issues related to medical bill processing workflows, PPO network integrations, and claims management Proficiency with Microsoft tools (Outlook, Teams, Word, Excel) Customer service/support experience Detail-oriented with strong organizational skills Excellent written and verbal communication abilities Self-motivated with ability to work independently in a remote environment Capacity to monitor incoming support queues and prioritize work effectively Adaptability to learn multiple systems and platforms Experience coordinating with vendors and internal teams to resolve technical issues Preferred Qualifications: Knowledge of SQL for database queries and troubleshooting Experience with Salesforce Knowledge of workers' compensation bill review processes and medical coding Experience supporting claims administrators and TPAs with technical software needs Understanding of PPO network integrations and repricing workflows Familiarity with EDI file processing in claims environments Previous experience in the insurance or healthcare technology industry Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $52,000- $67,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-FP1 #LI-Remote