Work Flexibility: Onsite

What You Will Do

Fault detection and repair of company productsUndertakes the service and repair of company products to the required standardsResponsible for the testing of company products and provides fully complete test and service reportsPerforms upgrades on company devices as requiredHas periodic maintenance visits and performs calibrations on company devices as requiredInforms her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligationsEstablishes relations with the key stakeholders affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relationsSupports service partners/dealers and team members in troubleshooting company productsEnsures all relevant repair/service information is entered into the database. (Or its replacement)Reports any customer complaints received by service department are handled within company quality system guide lines

What You Need

Bachelor's degree in Biomedical Engineering or a relevant field Fluency in both English and the local language Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills Strong technical aptitude and problem-solving abilities   Proven ability to manage time effectively and handle multiple tasks and projects simultaneously Ability to work under pressure and manage conflicts professionally Detail-oriented with a strong sense of confidentiality and task completion Excellent communication and presentation skills, strong interpersonal abilitiesPrevious experience in a similar role is a plus

Travel Percentage: 60%