Technical Services Manager

Core hours: Monday - Friday 8:00am - 17:00pm

Location: 76 Southbank, SE1 - Site Based

Reporting To: Account Manager

Integral UK Ltd are currently recruiting for an exciting role based at 76 Southbank, a striking redeveloped office building located along the River Thames in London’s vibrant Southbank.

To provide a high quality and compliant technical service to the PAM 76 Southbank. The Technical Support Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery.

Main Duties & Responsibilities

Customer Liaison

To be the lead the on-site and therefore be able to readily provide information on service plans and records Contribute to effective communications and be the operational support for all maintenance related activities Demonstrate a responsive “can-do” attitude to PAM and end users and stakeholders. Ensure prompt and professional response to client requests Responsibility for ensuring due compliance to the PAM contract specification Provide monthly reports in the agreed format both internally and clients.

Health, Safety and Environmental

Ensure that all of Integral’s and JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Manager where necessaryEnsure that risk assessments, COSHH records and safe methods of work records are held on site for all working practicesEnsure that records are maintained in compliance with the PAM client specific requirementsEnsure that all Integral staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commencesMonitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on siteManage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users.

Quality of Service Delivery

Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resourcesUpdate asset lists, schedules and instruction sets on various client platformsPlan the labour with the Site Supervisor and schedule the tasks to ensure the effective completion of maintenance work on site; either through direct labour resources or sub-contractorsWork to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manualEnsure that all site based business systems are being utilised effectively and to standard required by Integral. These include financial, maintenance management, KPI, and H&SEnsure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirementsMonitor and report on quality and financial performance of service delivery in line with KPI requirements.

Continuous Improvement

By using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the PAM clients through the monthly meetings forum. Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner as appropriate.

Personnel Management and administration

Provide technical support to team and PAM client staff as appropriateContinually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resourcesEnsure that the Integral and PAM image is reflected positively through staff appearance and demeanourCommunicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains highHandle first line HR queries and concerns, escalating to disciplinary procedures when necessaryRecruit staff as required and ensure a full induction program is completed.Ensure that the correct staff and efficiency levels are maintainedDistribute work to team members based on capability and capacityContribute to the appraisal of staff and suppliersEnsure that administration procedures and records are maintained in line with company policy.
FinanceDay-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of the administrators. This would include the efficient logging and processing of extra works and timely authorisation of supplier’s invoicesMaintain accurate records of works completed and expenditure and provide reports to the Account Manager as required.Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levelsTake responsibility for cost control of maintenance and promote methods to reduce costs without compromising qualityIdentify cost effective good working practice on site, including spares holding and consumable levelsEnsure best purchasing practise using Integral nominated suppliers

Critical Performance Measure

Compliance with H&S policies and procedures.Effective employee management, communication and staff retentionFinancial control and management of nominated budgetsMeeting the contract KPIsQuality and the development of maintenance managementClient liaison and support.

Qualifications & Experience

NVQ / C&G or Equivalent in Electrical Engineering (Preferred)LVAP (Desirable)