Ho Chi Minh City, Hồ Chí Minh, Vietnam
4 days ago
Technical Service Specialist - Core Diagnostics
ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

ROLES & RESPONSIBILITIES

Core job responsibilities:

Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time).Schedule and perform planned maintenance activities.Assist with instrument installations.Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

Work Experience:

2-3 years experience as a Technical Service Specialist and or a proven track record in a similar position or Graduate entry program, supported by management and customer references

Core Skill Requirement:

Successful engagement with customers, specifically key stakeholders and lab staffTechnical expert for product line responsibilityStrong communication skillsAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and software

MINIMUM EDUCATION REQUIRED

Bachelors degree or equivalent qualification or experience requiredBachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
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