Position:              Technical Service Specialist (02 Positions)

Division:              Core Diagnostics  

Location:             Karachi & Multan

Job Summary:

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major Responsibilities:

Provide first line service to customers (service interventions which may require less than 4 hours labor time)Schedule and perform planned/predictive maintenance (PM/PdM) activitiesSchedule, perform and document hardware and software updates (TSBs)Assist with instrument installations and deinstallationsSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per districtTravel within the service area

Education/Knowledge & Experience:

Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanicalMinimum of 4-5 years’ experience in relevant field Proven track record in a similar position supported by management and customer referencesSuccessful engagement with customers, specifically lab staffTechnical expert for product line responsibilityAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and softwareComputer expertise including word processing, spread sheet and database management applicationsStrong communications skills both verbal and written