**PRIMARY OBJECTIVE OF THE POSITION** **The Technical Service Specialist** will be responsible for providing level one and two support to our customers, on-site and by telephone. After an extensive period of training you will become a full member of the service team and you will participate in our duty system of Technical Services Specialist. You will execute this by handling (de)installations, conducting repair and instrument hardware or software upgrades and you will also provide phone support and basic training to customers You operate in a service team, where teamwork is important. **MAJOR ACCOUNTABILITIES:** + As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. + Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. + Assesses product needs in accordance with customer specifications. + Conducts technical training and product briefing with customers, vendors and company representatives. + Acts as local on-site representative to customer's organization. **EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:** + University degree in medical / electrical / mechanical or medical technology is a must. + Proven track record as a technical specialist or a field engineer in our industry or equivalent. + Successful engagement with customers, specifically key stakeholders and lab staff. + Excellent verbal and written communication skills in English. + Excellent experience in use of analytical tools and software. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com