Technical Service Representative
Xerox
General Information City Petah Tikva State/Province Tel Aviv Country Israel Department TECHNICAL_SERVICE_ENGINEERING Date Tuesday, September 9, 2025 Working time Full-time Ref# 20036294 Job Level Specialist Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Associate Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Scope:
General:
Senior level job with considerable work experienceHas developed specialized skills or is multi-skilled through job-related trainingCompletes a variety of atypical assignmentsMay solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutionsCompletes work with a limited degree of supervisionActs as an informal resource for colleagues with less experienceMay lead a team in the performance of a variety of tasks that are generally routineMay have specialized external certification (technical roles)
Primary Responsibilities:
Adhere to proper escalation procedures to resolve customer issues.Diagnose and remotely resolve technical and software issues using Xerox and partner systemsManage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.Provide customer training on assigned products in accordance with current field procedures.Provides remote resolution of the customers technical issue in the first instance, allocation of the cost effective & correct resource/part required to implement the fix utilizing the technical tool suite available in line with SLA/other targetsProvides timely & appropriate escalation of technical and software problems as specified in the “escalation-procedure” in order to minimize the down-time of machines.Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
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For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose:
Scope:
General:
Senior level job with considerable work experienceHas developed specialized skills or is multi-skilled through job-related trainingCompletes a variety of atypical assignmentsMay solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutionsCompletes work with a limited degree of supervisionActs as an informal resource for colleagues with less experienceMay lead a team in the performance of a variety of tasks that are generally routineMay have specialized external certification (technical roles)
Primary Responsibilities:
Adhere to proper escalation procedures to resolve customer issues.Diagnose and remotely resolve technical and software issues using Xerox and partner systemsManage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.Provide customer training on assigned products in accordance with current field procedures.Provides remote resolution of the customers technical issue in the first instance, allocation of the cost effective & correct resource/part required to implement the fix utilizing the technical tool suite available in line with SLA/other targetsProvides timely & appropriate escalation of technical and software problems as specified in the “escalation-procedure” in order to minimize the down-time of machines.Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
#LI-AI1
#LI-ONSITE
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