Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

 

Location: Euclid - 22801 
Employment Status: Salary Full-Time 
Function: Customer Experience 
Req ID: 26869 

 

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Summary

 

Lincoln Electric has an outstanding opportunity for a Technical Service Representative, supporting our Euclid, Ohio manufacturing headquarters. The Technical Service Representtaive plays a key role in providing timely answers to multiple groups of users including vendors, customers, and internal Lincoln departments. 

 

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits! 

What You Will Do

 

Primarily responsible for handling telephone calls, e-mails and Web to Case inquiries in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product Aid in the troubleshooting of machine problems over the phone and on location Provide customers with information pertaining to our entire product offering Work closely with Machine R&D, Quality Assurance and Manufacturing personnel to identify, correct and prevent warranty problems Solve customer issues in a quick, complete and satisfactory manner Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers May conduct repair training classes for service facilities, distributors and customers Other functions as assigned by the Customer Service Department management Work schedule may include variable work hours Occasional domestic and international travel may be required Assumes additional responsibilities as needed or directed in support of the Company’s Strategy & Initiatives Education & Experience Requirements

 

Bachelor's Degree or equivalent work experience At least 2+ years of experience in electronics or electrical repair is required Thorough knowledge of, or the ability to learn about, entire product line Demonstrated ability to learn new technology  Ability to determine and resolve welding machine performance problems by reading and troubleshooting electrical wiring schematics Exceptional organizational skills Excellent written and oral communication skills Knowledge of a second language, particularly Spanish, would be a plus Experience in SAP, Salesforce or alternative CRM systems would be a plus Must be able to make quick decisions and work well with internal and external customers An excellent attendance record

 

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.