Main Responsibilities: 

 

Provide Technical Support:

 

Troubleshoot technical issues occurring in the production processes or operations of the client.Offer technical advice and assist in resolving product or equipment usage issues.

 

Coordinate Between Teams and Clients:

 

Communicate with clients to gather technical issues and collaborate with teams to find solutions.Prepare reports and summaries of problem resolutions.

 

Quality System Management:

 

Ensure that technical issues are resolved according to quality standards.Continuously improve and optimize working methods for greater efficiency.

 

Post-Sales Support:

 

Offer post-sales support, including technical advice and troubleshooting.Monitor and ensure compliance with client requirements and specifications.

 

Collaboration with Other Departments:

 

Work with R&D, planning, and production teams to develop and improve products and services that meet client needs.Coordinate with production, all parties, and sales departments to gather information or address customer complaints.

 

 

Job Requirements:

 

Bachelor's degree or equivalent in Engineering, Technology, or a related field.Must be proficient in both English and Chinese (speaking and writing).At least 1-2 years of experience in a related position (Experience in a relevant industry is a plus).Good communication abilities, both within the organization and with clients.Proficient in using basic software like MS Office and industry-specific tools.