Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency.

Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination.

Drive automation initiatives, be a liaison between team, management, IT service owners and developers.

Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams.

Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation.

Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks.

Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production.

Understand and drive the controls compliance initiatives across the services

Collaborate with globally located cross functional team in building customer-centric products.