Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.

Business: CTO Infrastructure

Principal responsibilities

Run the open platform by monitoring availability and taking a holistic view of IT system healthy.Build tools and automation to manage platform infrastructure and services.Improve reliability, quality, and time efficiency to upgrade cluster and service versions.Measure and optimize system performance and resource utilization, and plan for future capacity.Build dashboards and visualizations to graph system health.Define system alerts and automate responses where possible.Provide operational support and engineering for multiple software development teams.Work with the senior team members on driving the platform forward to align with the Banks 2027 goals.Vendor Management: Manage relationships with technology vendors in the region, ensuring that they are delivering high-quality solutions and services that meet the bank's needs.Please be noted that this position carries potential consequence management from regulator in case of significant system outage lead to business impact or violation of regulations.