333545Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. The supervisor is responsible for a team of technicians within the service center.

JOB RESPONSIBILITIES:

Fosters a positive relationship between the customer and the Textron Aviation service network.Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.Ensures that work performed is done in accordance with established policy, procedure, and quality standards.Responsible for safety, quality, meeting schedules and efficiency of the Service CenterMonitors the work environment to assure it is maintained in a safe and orderly condition.Identifies and corrects unsafe acts.Investigates any accidents or incidents, reports findings, complete with recommended corrective action.Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actionsMonitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actionsSupervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager.Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities.

o Provide coaching and counseling in order to manage performance of team members.

o Conduct and document performance evaluations

o Mentor and develop talent

o Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation

Holds weekly team meetings to communicate items such as general communication and resolving programs.Post-delivery follow-up with CSM:

o Assures that open issues involving parts or return maintenance are resolved.

o Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel.

Perform duties of a CSM as designated on the off-shift.

EDUCATION/ EXPERIENCE:

7 years of relative aircraft maintenance experience an AP license.

OR

5 years of relative aircraft maintenance experience. Bachelor’s degree in aviation or related field AP license

Preferred:

Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experienceRepairman / EASA License

JOB SUMMARY:

The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. The supervisor is responsible for a team of technicians within the service center.

JOB RESPONSIBILITIES:

Fosters a positive relationship between the customer and the Textron Aviation service network.Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.Ensures that work performed is done in accordance with established policy, procedure, and quality standards.Responsible for safety, quality, meeting schedules and efficiency of the Service CenterMonitors the work environment to assure it is maintained in a safe and orderly condition.Identifies and corrects unsafe acts.Investigates any accidents or incidents, reports findings, complete with recommended corrective action.Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actionsMonitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actionsSupervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager.Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities.

o Provide coaching and counseling in order to manage performance of team members.

o Conduct and document performance evaluations

o Mentor and develop talent

o Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation

Holds weekly team meetings to communicate items such as general communication and resolving programs.Post-delivery follow-up with CSM:

o Assures that open issues involving parts or return maintenance are resolved.

o Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel.

Perform duties of a CSM as designated on the off-shift.

EDUCATION/ EXPERIENCE:

7 years of relative aircraft maintenance experience an AP license.

OR

5 years of relative aircraft maintenance experience. Bachelor’s degree in aviation or related field AP license

Preferred:

Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experienceRepairman / EASA License

QUALIFICATIONS:

Excellent written and verbal communication Proven leadership skillsPossesses good organization and time management skillsAttention to detail, goal orientedAbility to prioritize and manage time sensitive responsibilitiesHighly motivatedAbility to work in team environmentMust be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.