Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Taiwan
Employment Status: Permanent Employees - Individual knowing Japanese language will have edge
Req ID: 27091
Job ResponsibilitiesOn-Site Service & Troubleshooting
Perform scheduled maintenance, repairs, and upgrades on large capital equipment.
Diagnose and resolve complex mechanical, electrical, and software issues.
Ensure minimal downtime and optimal performance of customer machinery.
Document service activities and provide detailed reports.
Remote Support & Diagnostics
Track the remote support activities for the assigned customer base and take action if needed
Monitor machine performance remotely and proactively identify potential issues.
Guide customer personnel through troubleshooting steps.
Key Account Management Support
Serve as the primary technical contact for assigned key accounts.
Understand customer-specific needs, processes, and expectations.
Collaborate with sales, R&D, engineering, and technical support to deliver tailored solutions.
Technical Performance
First-Time Fix Rate (FTFR)
% of service visits resolved without need for a follow-up visit.
Indicates technical proficiency and preparation.
Preventive Maintenance Compliance
% of scheduled maintenance tasks completed on time.
Ensures reliability and reduces unplanned downtime.