Elgato, a subsidiary of Corsair, is a leader in premium audio, video and control solutions for content creators and professionals. Known for its industry-leading tools, Elgato empowers creators to enhance their broadcasts, automate workflows, and streamline production. Headquartered in Germany and with a strong global presence, Elgato continues to push the boundaries of creativity and technology.

Position: Technical Support & Applications Engineer – Broadcast & Stream Deck Solutions

1. Technical Support and Applications Engineering

· Provide pre- and post-sales technical support, including product demonstrations, training, and troubleshooting for customers and broadcasting professionals.

· Collaborate with customers to identify technical requirements and provide tailored solutions using Elgato’s Stream Deck and related broadcasting products, ensuring seamless integration into their workflows.

· Assist end users with system design, setup, and operation of Elgato hardware and software solutions.

· Work closely with the product management, sales, and engineering teams to relay customer feedback and contribute to product development.

2. Technical Sales Support

· Serve as a technical resource to the sales team, providing in-depth product knowledge during the sales process.

· Conduct technical presentations and product demonstrations for customers, system integrators, and distributors.

· Identify new business opportunities through customer interactions, providing input on market trends and customer needs.

· Support channel partners with technical training, ensuring they have the tools to successfully promote Elgato products.

3. Customer Relationship Management

· Build and maintain strong relationships with customers, content creators, and industry professionals, becoming a trusted advisor and resource.

· Act as the primary point of contact for technical inquiries from customers and partners.

4. Trade Shows and Events

· Represent Elgato at industry events, trade shows, and exhibitions, showcasing products and solutions tailored for content creators and professional broadcasters.

· Assist in booth setup, technical demonstrations, and customer engagement during events.

Qualifications

1. Technical Skills and Knowledge

· Bachelor’s degree in broadcast engineering, computer science, engineering, electronics, or a related field, or equivalent industry experience.

· 3+ years of experience in a technical role within the broadcast, live production, or content creation industries.

· Strong understanding of automation and macro-based workflows, specifically with Bitfocus Companion and its integrations.

· Familiarity with production tools from companies like Blackmagic Design, Ross Video, Riedel Communications and more.

· Knowledge of AV over IP technologies, streaming protocols (RTMP, SRT, WebRTC), and video codecs (H.264, H.265, VP9).

· Networking experience, including IP configuration, VLANs, and troubleshooting IP-based systems.

· Understanding of production workflows involving video switchers, PTZ cameras, audio interfaces, and lighting systems.

2. Sales Acumen

· Proven ability to communicate technical concepts in a way that resonates with both technical and non-technical stakeholders.

· Experience supporting a sales team and contributing to revenue growth.

· Ability to identify customer pain points and propose solutions that align with their content creation goals.

3. Soft Skills

· Excellent interpersonal and communication skills, with a strong customer-first mindset.

· Exceptional problem-solving and analytical abilities.

· Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.

· Ability to work independently and as part of a cross-functional team.

4. Other Requirements

· Willingness to travel domestically and internationally, up to 35% of the time, to support customers, attend trade shows, and deliver on-site training.

· Valid driver’s license and passport.

· Experience with CRM and project management tools is a plus.

This position offers an exciting opportunity to work with industry-leading broadcast and streaming technology while shaping the future of content creation solutions at Elgato.