The Company:

Marigold is a leading cross-channel marketing platform, with solutions for email, SMS, loyalty, and personalization, helping brands transform their relationships with customers. As the trusted partner behind the world's most recognized brands, including Air New Zealand, Chipotle, Hiscox, KFC, Kraft Heinz, The Atlantic, and more-Marigold delivers relevant brand experiences that cut through the noise and drive real impact. Marigold was born through a merger of industry-leading marketing platforms Cheetah Digital, Sailthru, Selligent, Liveclicker, Emma, and Campaign Monitor, and powers billions of customer interactions annually.
 

The Role:
 

Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering high-quality implementations to match customer requirements.

What You’ll Do: 

Provide first-level technical support to customers via the ticketing system, ensuring timely and effective issue resolution.

Train and guide customers on how to use Liveclicker’s solutions effectively.

Collaborate with internal teams to deliver high-quality implementations tailored to customer needs.

Maintain clear, professional written communication in English to ensure an outstanding customer experience.

Ideal Qualifications: 

Troubleshoot and resolve front-end issues using HTML, CSS, JavaScript, and jQuery

Work an 8-hour shift within the 7 AM–10 PM UYT support window, Monday to Friday, in a remote work setting.

What We Offer: 

Competitive salary and benefits including: medical/dental/vision, life insurance

Paid company holidays

Unlimited PTO (we call it Open Time Away), leave without pay, bereavement leave, marriage, paid parental and birthday leave

Employee Referral Program

English classes