Overview Join our dynamic asset production Hub located serving as a centralized resource for digital content creation projects across markets for a leading pharmaceutical brand. As part of a globally focused team, we prioritize efficiency and automation, empowering individuals to expand their skills in digital marketing and tools. As a Senior Technical Project Manager, you'll collaborate with experienced professionals in a supportive environment, fostering knowledge sharing and growth opportunities. We're on the lookout for a full-time Technical Project Manager to join us immediately. The ideal candidate will possess a minimum of 3+ years of project management experience driving the use of typical industry operating standards. You're committed to delivering excellence and thrive on creating dynamic, user-friendly digital solutions. Continuous learning and knowledge sharing are integral to your professional ethos. If you're eager to contribute to an innovative, creative culture and work with a team focused on achieving success, we want to hear from you. Responsibilities • Monitor utilization of team members, flag capacity issues, and work with team leads to plan appropriate workloads. • Work closely with cross-functional teams including developers, QA, creative functions, and regulatory specialists to ensure seamless project delivery. • Assess team competencies and capabilities; collaborate with other PMs and teams leads to plan and manage the suited projects for team members. • Lead and supervise the project lifecycle from inception to conclusion, managing each phase closely with a meticulous attention to detail. • Implement and enforce best practices and operation procedures. • Oversee day-to-day project project operations, including status updates and follow-ups on open tasks/actions. • Maintain active and open communication with all stakeholders, providing timely updates, follow-ups, and reminders. • Act as the conduit for clients and internal teams, facilitating transparent and productive engagement. • Resolve project-related challenges and impediments to ensure project timelines are consistently met. • Evaluate and prioritize Service Level Agreements (SLAs) based on project deadlines and market-specific demands. • Regularly monitor and adjust project costs to align with the actual project scope. • Dedicate time to onboard new joiners. • Proactively identify client needs and expectations to ensure project deliverables meet or exceed these requirements. • Ensure prompt and effective resolution of client issues, concerns, and complaints, maintaining high levels of client satisfaction. • Provide continuous mentoring, guidance, and development opportunities to junior and mid-level project managers, ensuring alignment with company goals; fostering a culture of teamwork and accountability. Qualifications • Proficiency in English • Previous experience in the Pharma / Health Care industry is a bonus but not required. • Project Management Experience- minimum of 3 years of hands-on experience in project management. • Proficient in utilizing JIRA or similar project management tools for comprehensive project management, coordinating with Development and QA teams effectively. • Proficient in multitasking and prioritization. • Exhibit self-direction, proactive problem-solving skills, and accountability. • Strong interpersonal and communication skills. • Demonstrated organizational prowess, thoroughness, and motivation, with keen attention to detail • Openness to learning and actively seeking growth opportunities Additional information Generous leave entitlements, including birthday leave, rest day and family care leave. Office closure for World Mental Health Day 10th October. Additional Company closure for all 4 major festive Celebrations Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. Life and personal accident insurance and group hospitalization and surgery. A hybrid working schedule and with Friday disconnects. Rest Relax & Recharge - office closure last week of December every year. Phone Allowance