**Job Summary** In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee hardware quality review within the Customer Support Organization. This position offers the chance to shape technical quality recommendations and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical hardware quality expertise to effectively engage and propel projects forward. **Job Requirements** • Accountable for devising and supervising quality remediation programs aimed at achieving service delivery, effective communication, and cost objectives. • Experience in enhancing hardware quality through improvement initiatives. • Display strong leadership and vision in shaping and driving strategic decisions. • Operate independently, drive results, and set priorities with minimal oversight. • Exceptional communication skills to engage with diverse technical teams and craft customer-facing messages for communication to global audiences. • Demonstrated ability to collaborate effectively within a team environment to meet challenging goals and comply with established feature and metric requirements. • Must collaborate effectively with employees at all levels, from staff to directors, across various functions, and with external stakeholders. • Utilize extensive expertise and specialized technical knowledge in data storage hardware to tackle unique and complex challenges while considering time and budget constraints. • Familiarity with NetApp or comparable storage technology is beneficial. • Proficient in data analysis and skilled at resolving issues related to customer support case evaluations. **Education** Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice. + A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required. + Proven competency in successfully managing multiple projects of moderate complexity is essential. + Possession of a PMP certification or an equivalent credential is highly advantageous. 131025 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.