Jersey City, NJ, United States
17 hours ago
Technical Program Manager - Survey Platforms Configuration & Implementation

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Survey Platforms Configuration & Implementation Employee Experience Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsBecome an expert on our industry leading Survey Platform products (Qualtrics and Survey Monkey)Serve as a technical liaison between our central team and our customers, understanding their business goals and technical needsDemonstrate your passion for innovation by identifying opportunities for enhancing our product and solution offerings, and optimizing our processes which will help us provide an excellent customer experience.Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentumCollaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goalsUtilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectivenessMonitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycleChampion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organizationAdvanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clientsDemonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activitiesAbility to quickly understand and troubleshoot complex systems and applications which will highlight your ability to navigate within our dynamic product organizationProven problem-solving and critical thinking skills, with the ability to think creatively and independently to provide scalable solutions.Capacity to manage multiple projects and clients at the same time, maintaining a high level of excellence for eachAdvanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and servicesProven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environmentDemonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

Preferred Experience in client-facing technical role, such as Technical Account Manager, Customer Success Manager, Technical Business Analyst Consultant, or similar with a focus on delivering solutions to customers. Experience managing customer expectations and deliverables through effective communication and stakeholder management.Experience and interest in technical domains such as CRMs, SaaS Application Management, and APIs is a plus.
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