Description Would you love to work in a highly creative space, diving into big operational supply chain problems? Are you interested in technical challenges at scale, involving a high degree of creative freedom? We are seeking a Technical Program Manager to join the Quantitative Business Intelligence Tools (QuBIT) team within the Central Operations (CO) organization. This role will partner across both technical and business teams across NA to drive compliance and continuous improvement across important data privacy and security initiatives. If you have a keen eye for details and are passionate about the data security and privacy space - You could have a big impact! The NACF network includes hundreds of warehouses charged with completing and shipping hundreds of millions of packages to customers each year! Every package we ship out is an opportunity for improvement, translating to better prices and service to our customers. You should be able to make high-velocity decisions that balances short-term strategy with long-term strategy and strike the perfect balance of iterating towards the perfect solution. You should be enthusiastic about learning new technologies and be able to design and implement solutions using these technologies to empower internal customers and scale the existing platforms. This team has a broad scope including all of GCF, allowing creative freedom to explore broad business problems and areas of opportunity needing scalable and fast moving solutions. Application breadth can range from creating a new solution to an old problem, or diving into a space to create new value for our operators in Fulfillment Centers. You should also be enthusiastic about building deep domain knowledge about Amazon’s business and the fulfillment space. You will work as a liaison between business and technical stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to information systems to optimally support changing business processes and policies. Key job responsibilities In this role, you will create and drive high-level strategic initiatives, but will also roll up your sleeves and contribute directly. A Senior TPM anticipates bottlenecks, uses great judgment to make trade-offs, and balances the business needs with technical constraints. Your ability to understand the big picture of the project design and anticipate and plan dependencies is crucial. Your ability to take large, complex projects, break them into manageable pieces, and deliver timely results is invaluable. You will work with a team of experts and drive the team to successfully accomplish the following activities: - Drive complex cross-functional engineering trades to optimize performance, mass, cost, and reliability of high performance systems. - Coordinate the work with teams developing other systems as well as assembly, integration and tests. - Develop and manage technical requirements and interfaces that tie to system level requirements. - Identify and manage the conduct of trade studies and analyses necessary to understanding performance and other aspects of the design. - Manage the development of complex hardware and software development. - Optimize the velocity of engineering development through the design and application of mechanisms. - Manage timeline, dependencies, and deliverables. A day in the life Basic Qualifications - 5+ years of technical product or program management experience - 5+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - 3+ years of software development experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.