Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
About the role:
The Technical Product Manager (2 years fixed term contract) is responsible for leading the development of the strategy, roadmap, and execution of IT solutions that support business objectives, ensuring alignment with stakeholder needs and technical feasibility. Acting as the bridge between business and technology teams, the TPM ensures the translation of business requirements into technical solutions, manages product backlogs, and collaborates with engineering and vendor teams to deliver high-quality systems. The role also involves stakeholder management, performance monitoring, and continuous improvement, ensuring IT solutions remain efficient, scalable, and compliant with regulatory requirements.
Let’s talk about Responsibilities
Strategy & Roadmap DevelopmentWorking with Product Owners, Business Analysts and Solution Architects todefine and drive product visions and longer-term (12-18 month) roadmaps based on business goals, IT capabilities, and stakeholder requirements,prioritize enhancements, support initiatives, and backlog items to align with vendor roadmaps, operational needs and strategic objectives, taking into consideration risks, dependencies and potential vendor constraints.LeadershipDemonstrate leadership in the face of uncertainty, change and challenging deadlines common to a rapidly growing company with an evolving business model.Fostering teamwork, driving escalation and resolution of issues.Act as a bridge between technical and non-technical stakeholders, communicating complex concepts effectively.Stakeholder ManagementAct as a liaison between GTS, business users, engineering teams, external vendors, and managed services partners for ongoing support.Oversee the the intake, review, and refinement of business requirements gathered by Business Analysts, ensuring clarity, traceability, and alignment with platform capabilities and compliance standards.Technical Oversight & SolutioningWork with Solution Architects and engineers to:see business requirements translated into scalable and efficient solutions,ensure alignment with enterprise IT architecture, security and compliance standards.Agile Product DevelopmentDevelop Program Increment (PI) and Sprint plans in consultation with Product Owners, Business Analysts and Solution Architects.Allocate resources, define milestones and activities by taking into consideration individual knowledge, skills and resources available within the team.Ensuring the delivery of work on time, within budget, and with a responsible level of quality, leading the activities of the delivery team including business stakeholders and vendors.Operational Support & Continuous ImprovementDefine and monitor KPIs using data-driven insights to analyze incidents, problems, monitor system health, and drive proactive improvements.Oversee Incident Response to ensure a timely response to critical business issuesFacilitate Problem Investigation to identify root causes and feed into product backlog or process improvement opportunities
Let’s talk about Qualifications and Experience
Required
Ability to negotiate competing project and company requirementsHands on experience with Agile/Scrum methodologies and product development lifecycleStrong analytical skills with proficiency in data analysis tools (SQL, Tableau etc…)Strong ability to influence across a broad group of stakeholders and leverage a “consultative” approachManage external vendors and work with the procurement team to ensure integrated delivery of project solutions and resolving vendor performance issuesAbility to build and lead integrated teams from internal and external organizations across multiple sitesAbility to achieve broadly communicated objectives under a minimal amount of supervisionAbility for independent decision making and to assume higher-level leadership responsibilities in critical situationsProven problem-solving, decision-making and financial skillsExcellent interpersonal and communication skills and proven ability to work effectively with all organization levelsBachelors degree required in Computer Science, Engineering, Business or related fieldMasters degree desirable or more than 5 years of related experience in leading and directing cross-functional program and / or project delivery
Preferred
Experience in IT, Product Development, Manufacturing or Supplier Management environmentMedical or Pharma Industry backgroundVendor management experience overseeing platform delivery, support, and continuous improvement within regulated environments
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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.