At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Come be a part of a team that is critical to the launch of lifesaving medicines!

The Global Business Unit Tech at Lilly team is at the forefront of leveraging data and technology to launch new medicines to market, to raise awareness and to help patients gain access to medicines. With a deep technical and business understanding, working across all therapeutic areas/disease states, we design and implement digital solutions to power our business, creating best-in class customer engagements that improve patient outcomes and deliver business results

The Global Field Solution Team plays a critical role in enabling our global field teams (Sales, Medical and Field Managers) engaging healthcare professionals (HCPs) to promote, educate, and discuss Lilly products, enabling our mission to improve patient lives.  We are seeking a CRM Technical Platform Lead with Field Solutions CRM experience to play a pivotal role in the implementation of a new CRM and our current CRM.

What You’ll Be Doing:

As CRM Technical Platform Lead based in Indianapolis, IN, you will be responsible for driving end-to-end technical design and overseeing technical solutions across the CRM Ecosystem. This role requires a deep understanding of end-to-end solution design, integration, and alignment across multiple technical and business teams.  The successful candidate will have a passion for technology and innovation, ready to drive our CRM initiatives to new heights.

How you’ll Succeed:

Objective 1: Technical Platform Leadership for New CRM

Lead solution planning, technical and architectural design for Future Global Field CRM implementation ensuring compliance with data privacy, security, and regulatory requirements

Collaborate with cross-functional teams to ensure seamless integration and deployment of new CRM

Support vendor selection, technical evaluations, and system integration strategies

Provide technical guidance and support throughout the project lifecycle, from planning to execution and post-implementation.

Collaborate with stakeholders to understand business requirements/ capabilities and translate them into technical solutions in new CRM (AI, system, automation, etc.)

Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction for solutions

Enablement of AI agenda and capabilities

Objective 2: Support and Maintenance of Current CRM

Understand and support the existing CRM system during the transition to the new platform.

Serve as escalation point for Incident Management for critical incidents that operations team cannot resolve. 

Responsible for design approvals of technical solutions prior to handoff to development team

Objective 3: Collaboration and Stakeholder Management

Work closely with product owner business stakeholders to understand their requirements and translate them into technical solutions

Communicate effectively with product managers, developers, and other team members to ensure alignment and successful project delivery

Influence and partner with Enterprise Architecture teams to get new technologies and approaches approved for use

Objective 4: Technical Expertise and Continuous Improvement

Externally evaluate and propose new technologies to transform internal initiatives and generate new, innovative ideas.

Understand the broader ecosystem enabled by the CRM, including integrations with other systems and processes.

Identify opportunities for process improvements and optimization within the CRM systems.

Provide technical leadership and mentorship to the technical SME’s

Create architectural reference material to communicate technical design to different audiences

Your Basic Qualifications:

Bachelor’s degree in computer science, Engineering, Computer Information or related

technical or scientific field or relevant experience

7+ years of Information Technology experience  

Deep experience with Field CRM technologies (e.g Veeva)

Experience with global system implementations

What You Should Bring:

Experience working with Agile /SAFE methodologies

Build a sense of urgency in everything we do. 

Strong understanding of global field service operations, customer engagement workflows, and mobile workforce enablement

Proven track record of successful project delivery in complex global environments

Strong technical leadership and project management skills.

Ability to drive projects and meet deadlines

Ability to manage and contribute to multiple concurrent activities and adapt to changes in priorities.

Ability to operate in time zones aligned to current project delivery.

Ability to cross functionally collaborate with IT and business partners.

Demonstrated creativity, analytical thinking, and the ability to troubleshoot and solve problems.

Ability to communicate with and influence others at all levels of the organization

Effective written, communication and collaboration skills.

Additional Information

Travel: 25%

Position is based in Indianapolis, IN on a hybrid work schedule (2 days remote)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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